Frequently Asked Questions
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Your questions answered on cremations, memorials, funerals, burials, prepaid plans and probate. All explained clearly, without the jargon.
This will vary with each state, so please check with your arranger on the specific options available in your area.
Collection of ashes from our partner crematorium or Bare Facility is complimentary, where this option is available.
We can also send the ashes via express post to anywhere in Australia. Please note we require a signature for all returns of ashes to ensure they are successfully received.
In the majority of metropolitan areas, a member of our team can also hand deliver your loved one’s ashes.
In metropolitan Victoria a $50 cost applies to postage or hand delivery, which your arranger can discuss with you prior to booking in this service.
The paperwork requirements vary by state. We will provide you with all documentation that needs to be filled and, where helpful, guide you through it's completion. We also give you the ability to complete these documents online, so you don’t need to find a printer, and can start, stop and resume at your own pace. The documents are used for authorisation to cremate, transferring a person into our care from an institution (such as a hospital), and personal details for the registration of the passing.
Yes! We welcome all faiths, ethnicities and cultures and can tailor our services to support most faiths. Our arrangers will work with you to understand your needs, and take care of the arrangements depending on your location and preferences. We'll always do our best to support the unique needs for your family. Please reach out to our care team who can discuss your needs in detail and we'll be happy to guide you.
Yes. On completion of your prepaid arrangement, we’ll mail you a hard copy of your arrangement, as well as some instructions you might wish to leave with your family or lawyer. Your documents are also securely stored online and can be shared with family, executors, lawyers and accountants anytime. Your account details and documents can be found in your prepaid dashboard.
You can add photos, legal documents, account details, title documents, pet information and much more. It’s your personal digital deposit box to store all of your valuable data for yourself or to help manage your estate when you are gone.
You have a 30 day cooling off period to consider your contract and change your mind if you wish. You may cancel your contract within the 30 day period by contacting Bare or notifying us in writing. Your contract will be cancelled and you will receive a full refund. It is important that you are aware that your Bond cannot be withdrawn prior to death, except during the cooling-off period.
There are a number of institutions and people you should contact to ensure a person’s estate is effectively closed. Our team is here to help you with that with our Aftercare service, and we’ve also built a Who to Contact checklist that you can download here.
A burial refers to the act of interring (or placing) a loved one in a grave, while a graveside service is a ceremony held at the burial site. Graveside services are often simple and intimate, but can be combined with a larger service like a funeral, held at a separate location beforehand. A graveside service is a beautiful way to say farewell, and observe the burial as it takes place – there are many ways we can help you make this quiet moment truly special, and unique to your family and wishes. You may like to consider having a celebrant or member of the clergy accompany you to lead the service itself.
Absolutely. Personalising the service allows you to celebrate your loved one in a meaningful way. You can include specific music, cultural or religious rituals, photo tributes, unique decorations, or even non-traditional elements like storytelling or releasing butterflies. If you’re not sure where to start, there’s no need to worry. Our experts will help you tailor the service to reflect your loved one’s personality and wishes.
Why not now? It only takes 15 minutes, it's completely free, and it's an important thing to have done - just in case.
No. The contents of the vault are designed to support a legal will and to help manage your estate.
Bare is one of the largest independent funeral directors in Australia, having supported over 50,000 families to date. Bare and our partners are registered or licensed as per each state’s local guidelines and regulations for Funeral Directors. We're ISO certified, have more than 4,000 5 Star Reviews, and have featured in a number of media stories for the difference we're making in the industry.