Frequently Asked Questions

It’s important to ensure that your next of kin or executor knows your wishes. That will make the process seamless at the time of your passing. If you are in an aged care facility or hospital, we encourage you to let them know that you have a prepaid contract with Bare and provide our phone number 1800 071 176. They will then be able to contact us immediately when the time comes. 

We know that paying for a cremation or funeral can be daunting, particularly when bills and financial commitments don't stop. At Bare, we don't ask for payment upfront for an immediate or imminent arrangement. We offer affordable services and flexible payment options to support your family. If you have any questions about this, please give our care team a call on 1800 071 176.

Depending on the location and circumstances of your loved one’s passing, this option may be offered. Please speak to your Bare Arranger so they can advise if this option is possible. 

Your data is completely encrypted - we can't see anything. It's encrypted 2 times before it hits the vault database, and then encrypted again.

Depending on the location and circumstances of your loved one’s passing, we may be able to arrange for this to happen at the chapel or crematorium prior to the funeral service. Alternatively, at an additional cost, a viewing may be able to be organised at a date prior to the day of the funeral. Please speak to one of our arrangers so they can provide confirmation.

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Before engaging with your family lawyer, it’s worthwhile comparing their fees with our fees. It’s just as quick and easy for Bare Law to arrange a Grant of Probate or Letters of Administration, and more often than not, our fees are lower. We’re so confident our estate administration services are the most affordable in Australia, we’ll beat any genuine quote for the same service by 10%. If you have any questions about this, feel free to call us today or book a free consult with our lawyers for some no-obligation advice.

If there is no Will, it is most common that the next of kin of the deceased will apply to the Court for Letters of Administration. The distribution of the estate would then occur in accordance with particular rules of intestacy. The rules of intestacy are a set of rules that determine exactly who will receive a benefit from the estate and in what proportions. Bare Law can help you with a Grant of Letters of Administration if the deceased had no will.​

Absolutely. The Base Funeral package includes a limited selection of coffins covered in the price. If you wish a different one, our Coffin Upgrade offers a wider selection. This is an optional extra, and the cost difference will then simply be added on to your invoice.

The timeframe to bring your loved one into care depends on their location. When a person passes at home, an aged care facility or a private hospital, we do our best to attend as quickly as possible once a healthcare professional has attended and confirmed their passing by completing in writing. Generally, we’re able to attend within 2-3 hours of your healthcare professional confirming the death. If your loved one passes away in a hospital which provides a morgue, or if they are taken into the care of the Coroner, we’ll need the Next Of Kin to complete an authority for their release. It’s quite normal for this process to take a day or so. We make the arrangements to bring them into care from a hospital or the Coroner on your behalf, and with your permission.

At Bare, we collect anytime day or night. Sometimes we will be dictated by the location of collection, for example certain hospitals will have dedicated collection times that we must adhere to. Needless to say, we will always collect as soon as possible - and there are never any out of hours hidden fees.

We are almost always in a position to be able to attend to your cremation care as planned, however additional costs may be incurred if the death occurs outside 50km of the address nominated on your prepaid contract. We encourage you to keep in touch and provide us with updated details should you change address. In the rare event we can't complete our services, your finances are released back to your estate, or can be transferred to a local funeral director.

In most cases, without a Grant of Probate or Letters of Administration, the executor will be prevented from accessing and managing the assets of the estate. Occasionally, a smaller estate will not require these documents to access and distribute the estate’s assets, but this is uncommon. If you’re unsure if you’ll require a Grant of Probate or Letters of Administration based on the size and types of assets in the estate, feel free to give us a call for some no-obligation advice.

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Yes, we can help you arrange a viewing or private time with your loved one, allowing family and friends to say their goodbyes. This typically happens before the burial service and can be held within our dedicated viewing spaces or, if possible, your funeral venue. If you’re considering burying your loved one in a vault or crypt, a viewing may take place in the days leading up to the funeral. Please feel welcome to call us so we can guide you based on your individual needs.